Legal
Terms and privacy
NURU EXPRESS AGENCY (PTY) LTD, Reg. No 2018/017364/07, Prime Towers Building, Office 206, 296 Francis Baard Street, Pretoria 0002.
Who we are
NURU EXPRESS AGENCY (PTY) LTD is a South African registered company. We move money between South Africa, the Democratic Republic of the Congo and the other countries listed on this site, at our counters and through our mobile application.
What we hold, and for how long
When you send money we record the sender and the beneficiary: full name, phone number, the city of payout, and an identity document number where the amount or the law requires it. We keep transaction records for the period our regulators require, and we do not sell your information to anyone.
The rate and the fee
The rate and the fee shown before you confirm are the ones applied to your transfer. Rates change during the day; the rate that counts is the one displayed on the review screen at the moment you confirm, and it is recorded against your transfer so it can be explained later.
Collecting the money
The beneficiary must present the reference and an identity document in the name given when the transfer was booked. We may refuse a payout where the identity does not match. A transfer that has not been collected can be cancelled and refunded in full.
Your rights
You may ask us what we hold about you, ask for it to be corrected, or ask us to delete what we are not legally required to keep. Write to nuruexpressagency@gmail.com and we will answer.
Complaints
If something goes wrong, speak to the branch first. If that does not settle it, write to nuruexpressagency@gmail.com with your transfer reference and we will look into it.
This page is a plain-language summary prepared for the launch of the platform. The client should have it reviewed by their legal counsel before the public opening, and replace it with the reviewed text.